PRIVACY POLICY
This Privacy Policy explains how DT Property Improvements collects, uses, stores and protects personal information when you contact us, request a quotation or use our website.
DT Property Improvements provides professional spraying, decorating and property improvement services to residential and commercial customers.
For the purposes of UK data protection law, DT Property Improvements is responsible for deciding how and why personal information provided to us is used.
We are based in Staffordshire, United Kingdom.
Privacy enquiries can be sent to:
admin@dt-property-improvements.com
The personal information we collect depends on how you interact with DT Property Improvements.
When you request a quotation through our website, we may collect:
• Your name
• Telephone number
• Email address
• The service you are interested in
• Information about your proposed project
If you proceed with a quotation or become a customer, we may also collect information such as:
• Property or project address
• Quotation reference
• Agreed scope of works
• Pricing and payment information
• Project dates
• Communications relating to the work
• Records of quotation or contract acceptance
We normally receive personal information directly from you.
This may happen when you:
• Complete our website quotation form
• Contact us by telephone
• Contact us by email
• Contact us through social media
• Request or accept a quotation
• Arrange work at your property
• Communicate with us during or after a project
WEBSITE ENQUIRIES
Our website contains a quotation request form which allows potential customers to provide their contact details and information about the work they would like DT Property Improvements to consider.
We use this information to review the enquiry, contact the person who submitted it and, where appropriate, arrange a discussion, site visit or quotation.
Providing this information does not automatically create a contract between you and DT Property Improvements.
We may use personal information to:
• Respond to enquiries
• Prepare and provide quotations
• Arrange appointments or site visits
• Communicate about proposed work
• Manage accepted projects
• Purchase or arrange project-specific materials or equipment where necessary
• Issue invoices and maintain payment records
• Deal with questions, snagging or complaints
• Maintain appropriate business and accounting records
• Establish, exercise or defend legal claims
• Comply with legal and regulatory obligations
UK data protection law requires us to have a lawful reason for using personal information.
We may process your information where this is necessary to respond to your request for a quotation or take other steps you ask us to take before entering into a contract.
Where you instruct DT Property Improvements to carry out work, we may process information where necessary to perform our agreement with you.
We may retain or use certain information where necessary to comply with legal, tax, accounting or regulatory obligations.
We may use personal information where reasonably necessary for the legitimate operation and protection of our business, provided those interests do not override your rights and interests.
This may include maintaining records of enquiries and projects, dealing with disputes, preventing misuse of our website and managing customer relationships.
THIRD-PARTY FORM PROCESSING
DT Property Improvements currently uses Web3Forms to process quotation requests submitted through our website.
Information entered into the quotation form is transmitted through Web3Forms and forwarded to our business email account.
This may include your name, telephone number, email address, selected service and project details.
Web3Forms may process information using infrastructure located outside the United Kingdom, including servers in the United States.
Where personal information is transferred outside the United Kingdom, applicable data protection requirements relating to international transfers must be observed.
Website enquiries and other customer communications may be received and stored through our business email service, currently provided using Microsoft 365.
This means personal information contained within emails may be processed by Microsoft as a technology service provider acting on behalf of DT Property Improvements.
We do not sell customer personal information.
Personal information may be shared where reasonably necessary with:
• Website and form-processing providers
• Email and technology providers
• Accountants or professional advisers
• Suppliers or contractors where necessary for a particular project
• Payment or banking providers where applicable
• Insurers
• Courts, regulators, law enforcement or other authorities where legally required
We only share information where there is a legitimate reason to do so.
Some technology providers used by DT Property Improvements may process personal information outside the United Kingdom.
Where this occurs, personal information must be handled using a transfer mechanism or other protection recognised under applicable UK data protection law.
We do not intend to keep personal information for longer than reasonably necessary.
How long information is retained depends upon why it was collected and whether the enquiry resulted in work being carried out.
Enquiry information may be retained for a reasonable period so that we can respond to follow-up contact and maintain appropriate business records.
Where an enquiry becomes a customer project, quotation, contract, invoice and payment records may be retained for longer where necessary for accounting, tax, legal, warranty or dispute-resolution purposes.
Information will be deleted or securely disposed of when it is no longer reasonably required.
DT Property Improvements takes reasonable steps to protect personal information against unauthorised access, loss, alteration or disclosure.
This includes using appropriate business email and technology services and limiting access to information to people who reasonably require it for business purposes.
No method of electronic transmission or storage can be guaranteed to be completely secure.
Depending on the circumstances, UK data protection law may give you rights relating to your personal information.
These may include the right to:
• Ask what personal information we hold about you
• Request a copy of your information
• Ask us to correct inaccurate information
• Ask us to delete information in certain circumstances
• Ask us to restrict how information is used in certain circumstances
• Object to certain uses of your information
• Receive certain information in a portable format where applicable
These rights are not absolute and may depend on the circumstances and the lawful basis under which information is being processed.
If you would like to ask about information held by DT Property Improvements or exercise a data protection right, contact:
admin@dt-property-improvements.com
We may need to verify your identity before releasing or changing personal information.
If you have concerns about how your personal information has been handled, please contact DT Property Improvements first so we have an opportunity to investigate the issue.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Information about making a complaint can be found on the ICO website.
Submitting a quotation request does not automatically subscribe you to marketing communications.
If DT Property Improvements introduces email or text marketing in the future, it will be handled in accordance with applicable privacy and electronic communications rules.
DT Property Improvements may ask customers for permission to use photographs of completed work for our website, portfolio or social media.
Where permission is required, this will be dealt with separately from accepting a quotation and customers will not be required to consent to promotional photography in order to hire us.
DT Property Improvements does not currently intentionally use advertising or behavioural tracking cookies on this website.
The website may communicate with third-party technology providers when loading website resources or submitting a quotation request.
If analytics, advertising or other non-essential tracking technologies are introduced in the future, this policy and any required cookie controls will be updated accordingly.
We may update this Privacy Policy where our services, technology providers or legal obligations change.
The most recent version will be made available through this website.
Questions about this Privacy Policy or the use of your personal information can be sent to:
DT Property Improvements
Staffordshire, United Kingdom
admin@dt-property-improvements.com